Benchmarking CX metrics by industry and brands in the U.S., Q4 2025
Our latest benchmarking study provides invaluable insights into NPS, CSAT, and future purchase intent across 7 key U.S. industries, helping you navigate and thrive in this current landscape.
Complete the form to download individual industry reports and the full U.S. CX benchmarking study.
Your guide to industry leading CX metrics in Q4 2025
Having a clear view of your organization's CX performance is essential to drive better outcomes.
Detailed KPI analysis:
Explore NPS and CSAT scores by industry—discover which sectors lead in customer loyalty and satisfaction.
Industry-specific insights
Learn how industries like hotel & hospitality, banking, automotive, insurance, and airlines are performing
Brand performance breakdown
See how top brands like Toyota, JetBlue Airways, Hyatt Hotels, and Local Credit Unions stack up in customer experience.
